These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Discover what HCF has to offer you and if it suits your specific requirements and budget. HCF is the 3rd largest health insurance company by market share (10.3% in FY2010) and is the largest not-for-profit health fund in Australia. That may sound like a lot but HCF is the third biggest fund … 4. HCF is an absolute disgrace. Customer Experience; Claims Experience. If you’re comparing health insurance policies, the table below displays a snapshot of HCF health insurance current Hospital and Extras health cover on Canstar’s database for a single, 30-year-old male living in NSW. Usually I claim through HiCaps and am reimbursed immediately. We are already to go and then she tells me her next appointment is here so she can't do the clean after all. Since then, it has grown to become one of the country’s largest combined registered private health fund and life insurance organizations. Extras don't seem as high as some but that suits me. I ask who is in my mouth and what is point of asking who my preferred Dentist is if I only get to see a Hygienist and how do they check for problems. About HCF Health Insurance. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints. Rural WA: You can buy emergency ambulance cover directly from the ambulance service. 4. Reviews can be both positive and negative. It was a gold membership but no one from the sales team valued me as a customer. I haven't tried claims yet, so maybe that is where the problem lies. How many hospital agreements does HCF have in my state? Point 1 Why not simply spell this out in the benefits list? I have had 2 visits to the dentist in the past 18 months. She told me I had only made 1 claim for massage for $36 and I should really use them up before 31 December. HCF is a not-for-profit insurance company, meaning any profit goes back into the fund rather than being shared among shareholders. !There were no emails or sms reminders or even a phone call to let me know my premiums are not up to date. Well that didn’t happen so I am hundreds of dollars out of pocket and am still waiting for reimbursement for well over a month now. (This is ten to 15 minutes on the phone) So I called Specsavers to ask for an item number, they informed me that there are no item numbers for hearing aids, but, they would give me a... Just joined after countless hours of research, so I feel ready for what is about to come my way. I have spoken to two of your representatives in the past two weeks. I went to the complaints dept, sent a message via messenger to get results good luck you will need time and patience, both of mine ran out eventually, I’ve transferred to another fund, too many hassles with customer service and claims process. I have already got quotes from other health funds that can see that my 10 year anniversary has come an gone ! Hi i took out hcf 3rd May 2020 I'm booked in for surgery 28th may 2021 have I waited long enough thanks in advance. I logged into policy and called only to find that they cancelled policy for non payment BUT ARE STILL CHARGING MY CARD. I made a complaint through the HCF member website and they did not bother to respond. As a Lifestyle by Wyndham member if you join HCF Hospital & Extras cover you’ll receive a $200 cash back for families & couples cover, or $100 cash back for singles cover, when you stay with HCF for 3 months*. The winner was randomly drawn, provided that their public review has been posted between 16 April 2018 and 31 July 2018. When you’re with HCF, it’s all about you Make extras claims via our mobile app We’ve taken the hassle out of claiming – just send us a photo of your receipt using the HCF app. When i had policy was useless. To share your thoughts or ask a question, visit the CHOICE Community forum. Your trust is our top concern. Both Bupa and HCF also provide pet insurance policies. the customers. name@example.com). HCF had all the benefits I... HCF was the best bet for a health insurance policy. Asked staff to speak to their centre manager afterwards, was told their manager was there but could not see customers for feedbacks / complaints. In most cases you can select non-smoking if you have not smoked in over six months. 2 people follow this. HCF vs Medibank. They sent me an email on 5 Jan 2021 saying I am behind on my premiums and my insurance will be cancelled if I do not pay my last month's premium by 31 Dec 2020. I just went to th... Mum was in hospital and tried multiple time to speak someone to know the cover and hospital staff also tried but couldn’t spoke to anyone, however now I cancel a membership. led request, the Hygienist goes away, finds a Dentist (who was great and did the work originally requested) and tells me because we started early and she has a cancellation she will also do a clean. In Queensland or Tasmania, emergency ambulance services are covered by your state government. review in the subject of the email with membership number. So far I haven't been able to reach a customer service agent to change my payment details after 4 attempts. I will be looking for an alternative. Search. When I tried to call HCF the phone line was 'closed'. HCF has several dental and eyecare centres in Sydney, and offers health and wellbeing services such as quit smoking programs and swimming lessons. This is substantiated through market analysis which shows that HCF's program is uncommon in the way that it connects its members to a wider range of mental health services, giving its members greater flexibility and … Despite costing as much as $2410 a year for a couple, the policies come with so many restrictions and exclusions that, in many cases, less than one per cent of care would be covered during a hospital stay. Reward ALL members including your long term loyal ones if it’s about good health promotion, Read the reviews for Frank Health Insurance. HCF was offering reviewers a chance to win a $500 VISA Gift Card. Boggles me so I have to 'keep track of my extras...yeah right. No answer has been received to e mails since Jan 2021 despite being advised to contact HCF when I will travel. I would like to know when reimbursement will take place.... Go back to your dentist or check if they tried to claim. Can you please message us your membership details as we would like to investigate any concerns that you may have. About See All. No wonder the phone lines are busy. I'm still on hold on the phone trying to reach them, been on hold for an hour now, not kidding. Initial person i spoke to could not help (after 20 min on the call) so they put me in a line to talk to a supervisor and after 20 min they call hung up. She gives me a tube of toothpaste and a toothbrush as much to say do it yourself and as if I don't have these items in my home. Claims are paid with no fuss. Though with the increases in premiums and the reduced benefit in regards to tax, I am wondering if private health insurance is really necessary. I've been with HCF for 25 years. I said oh I didn't know as I am in QLD.I asked her could she show me where I go to see all my benefits I have left, she told me to log in online to see, which I did whilst she was on the phone and there is no where to look on the logged in online page. And while they don’t come cheap, low-value or ‘junk’ policies with Medibank, NIB and HCF were among the worst offenders. Whirlpool. Alternatively, some health fund policies will cover ambulance or refund at least part of the cost of the ambulance service cover. There are a number of government rebates, discounts, and additional charges that could apply to you when taking out private health insurance. Lifestyle. Then I received another email dated 5 Jan 2021 saying my insurance has been cancelled because I did not pay the premium.Why send me an email on 5 Jan 2021 asking me to pay by 31 Dec 2020? © 2021 ProductReview.com.au Pty. Stay informed. They have lost me as a customer , im leaving HCF ... will take my business elsewhere ! Compare. Freedom Health Insurance Review. We'll help you compare cover and find the savings you need. How can we believe their list? Their young singles and couples policy gave me al... Benefits getting less each... Have been with HCF for more than 10 years. A medical gap is the difference between Medicare's recommended fee and what your doctor actually charges for a treatment or service. These proposed changes are reviewed, and if the insurer can’t sufficiently justify why they need to increase their premiums, the proposal will be rejected. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints. from December 2013; to June 2014; last updated – posted 2014-Jun-18, 9:45 am AEST posted 2014 … on product review in the subject of the email + membership number. After about 20 mins she asked me to lodge my concerns at the HCF website complaints section. HCF did not provide the necessary detail to my previous fund and as a result that fund made another deduction from my bank account. 2 Thanks for choosing HCF for your private health cover. I made an online appointment where it asks reason for visit and preferred Dentist so I made my request for a specific concern, six emails later I get my appointment ( two months in the future). Although there was an increase in my premium I decided to change health insurance to HCF, I am paying approx $150 per month for Hospital cover. Yes, adult children are covered up to age up to age 22 and up to age 25 if full-time students. She tried 5 times. Ltd. All Rights Reserved. But not-for-profit fund HCF and ASX-listed NIB – Australia's third and fourth biggest health insurers, respectively – gained hospital cover customers. Spoke with rude useless Susan Mitchel of HCF is the biggest scam of an employee there is. This would save my time HCF's time and Specsavers time? … 2 people like this. Regards If you take up the One Big Switch Health Insurance Offer with HCF, One Big Switch will send a Prezzee eGift Card to the value of $400 for families, couples and single parent families and $120 for singles. Enter a valid email address (e.g. I don't know I can change my payment details, as this can't be done through the member portal. We take into account the size of the fund, so big funds don't get automatically penalised for having more complaints. Premium rates vary significantly by multiple factors. 3. HCF is promoting health by rewarding new members with bonus Flybys points. Value for Money; Customer Experience. After I show the emai... Dear SteveWe are sorry to hear about your experience, can you email us your HCF membership details to social@hcf.com.au so we can investigate the issues you have raised further.Please mention produc... Over a month now that we have been waiting on HCF to try an sort out our policy as it has just fallen the 10year anniversary , so our payments are suppose to drop in half now approximately $200 a month , which is a lot to a pensioner ... plus they found that the load rating has not been adjusted in the 10years an we have been getting over charged every month.Phone call after phone call with the promise that someone will call you back and have this sorted out . Does HCF cover breast implant removal and replacememt if previous ones are ruptured or damaged? My wife visited the dentist who is on the list of no-gap service providers. 3.2. Thanks HCF. She asked me to send email. I will now most likely have to pay increased premiums and have waiting periods imposed all because I forgot to update my credit card details. I am seriously considering cancelling my health insurance and relying on Medicare!! written quote, which I could then submit to HCF, this was emailed to me and once again I called HCF, eventually I spoke to a person, who actually knew that there are no item numbers for hearing aids and she also advised me that I would get $800.00, because, I had not been with HCF for longer than 3 years. Shame on you HCF! HCF Health Insurance (Health Insurance): 3.2 out of 5 stars from 513 genuine reviews on Australia's largest opinion site ProductReview.com.au. 4. I have to switch back to my previous provider. The health insurance Ombudsman has noted that HCF received 15.4% of all health insurer complaints in 2019. I wasted over 1 hour on a simple question. I said I have definately got remedial extras to use even within the sub limit. The first time I called them, they said ohh our visitor line close at 5 but I answered your call anyway, we are in Sydney. You'll learn that the monthly rates increase quite a bit as you age. Review and compare their Hospital, Extras and Package options. Please email the details to social@hcf.com.au EXTERNAL REVIEW The Manager on the front desk makes no apology and only offers to make another appointment a month later, and when I ask her to find a solution now as I have taken time from work she simply tells me it's done now and nothing she can do.
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